---
title: "CVE-2024-57726: SimpleHelp Missing Authorization Vulnerability"
url: https://erroneo.us/security/cve/CVE-2024-57726/
description: "CVE-2024-57726 (SimpleHelp SimpleHelp): Exploited in the wild (CISA KEV). SimpleHelp remote support software v5.5.7 and before has a vulnerability that…"
type: vulnerability-record
section: "Security Digest"
date_published: 2025-01-15
date_modified: 2026-08-04
publisher: erroneo.us
author: erroneo.us Security Desk
cve: "CVE-2024-57726"
kev: true
cvss: 9.9
epss: 0.66601
license: All rights reserved. Quote with attribution and a link.
---

# CVE-2024-57726: SimpleHelp Missing Authorization Vulnerability

**Signal:** Exploited: patch now if you run it. CISA has confirmed exploitation in the wild. (Computed from CISA KEV, EPSS and CVSS; not an editorial verdict.)

## Should you act?

- Yes, if you run SimpleHelp SimpleHelp. CISA added this CVE to its Known Exploited Vulnerabilities catalog on 2026-04-24, which means there is reliable evidence of exploitation in the wild. US federal agencies must remediate by 2026-05-08 ; treat that as the outer limit, not the target. CISA also lists it as known to be used in ransomware campaigns .
- EPSS 66.6% , percentile 99: FIRST’s model estimates a 66.6% chance of exploitation activity in the next 30 days, higher than 99% of all scored CVEs (very high). EPSS is a probability, not a verdict.
- Needs an account (low (any account)). Exposure depends on who can log in.

## What it is

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

## Affected products (CVE record)

- n/a n/a: see advisory

## Severity

- CISA-ADP CVSS 3.1: 9.9 `CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H`

## Exploitation

- CISA KEV: added 2026-04-24; federal due date 2026-05-08. Known ransomware use: Known.
- CISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- CISA SSVC assessment: exploitation active , automatable no , technical impact total .
- FIRST EPSS (model of 2026-10-21): 66.60% probability of exploitation activity in the next 30 days; percentile 99.

## Sources

- [Listed in CISA KEV notes (simple-help.com)](https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier)
- [CVE.org record CVE-2024-57726](https://www.cve.org/CVERecord?id=CVE-2024-57726)
- [NVD entry CVE-2024-57726](https://nvd.nist.gov/vuln/detail/CVE-2024-57726)
- [CISA Known Exploited Vulnerabilities catalog entry](https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726)
- [horizon3.ai](https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/)
- [microsoft.com](https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/)
- [trendmicro.com](https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce)

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Source page: https://erroneo.us/security/cve/CVE-2024-57726/ · Security Digest: https://erroneo.us/security/ · More: https://erroneo.us/llms.txt