---
title: "CVE-2024-57727: SimpleHelp Path Traversal Vulnerability"
url: https://erroneo.us/security/cve/CVE-2024-57727/
description: "CVE-2024-57727 (SimpleHelp SimpleHelp): Exploited in the wild (CISA KEV). SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple…"
type: vulnerability-record
section: "Security Digest"
date_published: 2025-01-15
date_modified: 2026-08-04
publisher: erroneo.us
author: erroneo.us Security Desk
cve: "CVE-2024-57727"
kev: true
cvss: 9.1
epss: 0.96576
license: All rights reserved. Quote with attribution and a link.
---

# CVE-2024-57727: SimpleHelp Path Traversal Vulnerability

**Signal:** Exploited: patch now if you run it. CISA has confirmed exploitation in the wild. (Computed from CISA KEV, EPSS and CVSS; not an editorial verdict.)

## Should you act?

- Yes, if you run SimpleHelp SimpleHelp. CISA added this CVE to its Known Exploited Vulnerabilities catalog on 2025-02-13, which means there is reliable evidence of exploitation in the wild. US federal agencies must remediate by 2025-03-06 ; treat that as the outer limit, not the target. CISA also lists it as known to be used in ransomware campaigns .
- EPSS 96.6% , percentile 99.9: FIRST’s model estimates a 96.6% chance of exploitation activity in the next 30 days, higher than 99.9% of all scored CVEs (very high). EPSS is a probability, not a verdict.
- Remotely reachable with no login and no user interaction. If the vulnerable service is exposed to the internet, prioritize it.

## What it is

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

## Affected products (CVE record)

- n/a n/a: see advisory

## Severity

- CISA-ADP CVSS 3.1: 9.1 `CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N`

## Exploitation

- CISA KEV: added 2025-02-13; federal due date 2025-03-06. Known ransomware use: Known.
- CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
- CISA SSVC assessment: exploitation active , automatable yes , technical impact total .
- FIRST EPSS (model of 2026-10-21): 96.58% probability of exploitation activity in the next 30 days; percentile 99.9.

## Sources

- [Listed in CISA KEV notes (simple-help.com)](https://simple-help.com/kb---security-vulnerabilities-01-2025)
- [CVE.org record CVE-2024-57727](https://www.cve.org/CVERecord?id=CVE-2024-57727)
- [NVD entry CVE-2024-57727](https://nvd.nist.gov/vuln/detail/CVE-2024-57727)
- [CISA Known Exploited Vulnerabilities catalog entry](https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727)
- [Listed in CISA KEV notes (cisa.gov)](https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a)
- [horizon3.ai](https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/)
- [simple-help.com](https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier)

---
Source page: https://erroneo.us/security/cve/CVE-2024-57727/ · Security Digest: https://erroneo.us/security/ · More: https://erroneo.us/llms.txt